PRIVACY POLICY

Effective Date: 4 March 2026

Business Name: Bayside Plumbing & Gas

ABN: 19 968 069 288

Website: www.baysideplumbing.net

Email: messagebayside@gmail.com

1. Introduction

This Privacy Policy explains how Bayside Plumbing & Gas (“we”, “us”, “our”) collects, uses, stores and discloses personal information in accordance with Australian privacy law.

By using our website or providing personal information to us, you consent to the collection, use and disclosure of your information as described in this Policy.

2. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include (but is not limited to):

  • Full name

  • Phone number

  • Email address

  • Residential or business address

  • Date of birth

  • Employment history

  • Qualifications and licences

  • Identification documents

  • IP address

  • Any other information provided through our website forms

We may also collect “sensitive information” (such as health information or criminal history checks) where reasonably necessary and permitted by law.

3. How We Collect Personal Information

Bayside Plumbing & Gas collect personal information directly from you when you:

  • Complete a contact or enquiry form

  • Request a quote

  • Apply for a job

  • Upload documents (e.g. resumes, licences, certificates)

  • Subscribe to marketing communications

  • Contact us by phone or email

  • Interact with our website

We may also collect information automatically via cookies and analytics tools.

4. Why We Collect Personal Information

We collect personal information for purposes including:

  • Responding to enquiries

  • Providing quotes and services

  • Managing customer relationships

  • Processing job applications

  • Assessing employment suitability

  • Improving our website and services

  • Sending marketing communications (where consent is provided)

  • Complying with legal obligations

We will only collect information that is reasonably necessary for our business functions.

5. Job Applicants & Recruitment Data

If you apply for employment with us, we may collect:

  • Resume and employment history

  • References

  • Qualifications and licences

  • Identification documents

  • Background check information (where permitted by law)

Bayside Plumbing & Gas use this information solely for recruitment and employment-related purposes.

Bayside Plumbing & Gas may retain applicant information for future opportunities unless you request deletion, subject to legal and record-keeping requirements.

6. Disclosure of Personal Information

We may disclose personal information to:

  • Employees and authorised contractors

  • IT service providers and website hosts

  • Professional advisers (lawyers, accountants)

  • Recruitment consultants

  • Government authorities where required by law

We take reasonable steps to ensure third parties handle personal information securely.

We do not sell personal information.

7. Overseas Disclosure

Some third-party service providers (such as cloud hosting or email marketing platforms) may store data overseas.

Where this occurs, we take reasonable steps to ensure the provider complies with Australian privacy standards.

8. Cookies & Website Analytics

Our website may use:

  • Cookies

  • Tracking pixels

  • Analytics services

These tools help us:

  • Understand website traffic

  • Improve functionality

  • Analyse user behaviour

You may disable cookies in your browser settings, however some website features may not function correctly.

9. Data Storage & Security

We take reasonable steps to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Interference

  • Modification

  • Disclosure

Security measures may include:

  • Secure servers

  • Password protection

  • Restricted internal access

  • Encrypted communications (where applicable)

While we take reasonable precautions, no system is completely secure.

10. Access & Correction

You may request access to personal information we hold about you and request correction if it is inaccurate or outdated.

Requests can be made in writing to:

Email: messagebayside@gmail.com

We will respond within a reasonable timeframe and may require identity verification.

11. Withdrawing Consent

Where we rely on consent to process your information (e.g. marketing), you may withdraw consent at any time by:

  • Clicking “unsubscribe” in emails

  • Contacting us directly

Withdrawal of consent does not affect information already processed.

12. Complaints

If you believe Bayside Plumbing and Gas have breached Australian privacy laws, you may lodge a complaint by contacting us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Retention of Personal Information

Bayside Plumbing and Gas retain personal information only as long as necessary for:

  • Business operations

  • Legal compliance

  • Dispute resolution

When no longer required, information will be securely destroyed or de-identified.

14. Changes to This Policy

Bayside Plumbing & Gas may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.